Cloud Account Support Specialist - Konnco Studio

Konnco Studio is a leading cloud service provider in Indonesia, dedicated to delivering innovative and reliable solutions to businesses across various industries. As a Cloud Account Support Specialist in Bantul, DI Yogyakarta, you will be at the forefront of ensuring our clients have a seamless and enjoyable experience with our cloud services. This role involves managing cloud billing inquiries, providing top-tier account support, and resolving escalated issues, all while contributing to the growth and success of our company.

In this dynamic position, you will work closely with our team of experts to handle client requests, troubleshoot technical issues, and ensure that our clients' accounts are managed efficiently. You will leverage your knowledge of cloud services and your excellent communication skills to build strong relationships with our clients and internal teams. This is an exciting opportunity to join a growing company and make a significant impact on the way businesses leverage cloud technology.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve cloud billing inquiries and issues, ensuring accurate and timely processing of invoices and payments.
• Provide top-tier account support to clients, addressing their needs and concerns with professionalism and efficiency.
• Troubleshoot and resolve escalated technical issues, working closely with our technical support team to ensure smooth client experiences.
• Monitor and analyze account activity to identify trends and opportunities for improvement in our cloud services.
• Collaborate with internal teams to ensure seamless integration of cloud services and support processes.
• Stay up-to-date with the latest developments in cloud technology and industry best practices.
• Contribute to the development and implementation of new processes and tools to enhance our account support services.
• Build and maintain strong relationships with clients, providing exceptional service and support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in cloud account support or a similar role.
• Strong knowledge of cloud services and platforms, such as AWS, Azure, or Google Cloud.
• Certifications in cloud technologies, such as AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert, are a plus.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex issues.
• Proficiency in English, both written and spoken, is required.
• Experience with CRM systems, such as Salesforce or HubSpot, is a plus.

🛠️ Keahlian

Lowongan Terkait